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Global Event Technology Support

Get maximum value from your Certain solution

All Certain customers receive a robust level of customer support and software version updates. For our Certain customers who need faster response times and more personalized service than on-demand-based self-service support and email support, Certain offers Gold and Platinum Support. Whether you have how-to questions, technical issues, or need ongoing education, we give you fast, expert assistance.

Why Certain Support?

Help When You Need It

Whether you’re new to Certain or a long-time customer, you want to drive the most value from your solution and Certain Support is committed to providing the assistance that you need to meet your business objectives. With a multi-faceted approach that combines various touch points, expert consultation, and periodic reviews, Certain Support is designed to keep your event platform at optimal performance.


Gold Support

For Customers Who Need Faster Response Times

All our customers receive our Silver Support. For those who need faster response times, we offer Gold Support — which includes all of the features of Silver Support plus faster response time for ‘high severity’ cases.


Platinum Support

White Glove, Personalized Support

Platinum Support comes with a designated Customer Support Hero (CSH), so you know exactly who supports your account at all times.

  • Prioritized case queuing and escalations
  • Regular case reviews for resolution of open support incidents
  • Accelerated response times


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