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Global Event Technology Support

Get maximum value from your Certain solution

All Certain customers receive a robust level of customer support and software version updates. For our Certain customers who need faster response times and more personalized service than on-demand-based self-service support and email support, Certain offers Gold and Platinum Support. Whether you have how-to questions, technical issues, or need ongoing education, we give you fast, expert assistance.


Why Certain Support?

Help When You Need It

Whether you’re new to Certain or a long-time customer, you want to drive the most value from your solution and Certain Support is committed to providing the assistance that you need to meet your business objectives. With a multi-faceted approach that combines various touch points, expert consultation, and periodic reviews, Certain Support is designed to keep your event platform at optimal performance.


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Gold Support

For Customers Who Need Faster Response Times

All our customers receive our Silver Support. For those who need faster response times, we offer Gold Support — which includes all of the features of Silver Support plus faster response time for ‘high severity’ cases.

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Platinum Support

White Glove, Personalized Support

Platinum Support comes with a designated Customer Support Hero (CSH), so you know exactly who supports your account at all times.

  • Prioritized case queuing and escalations
  • Regular case reviews for resolution of open support incidents
  • Accelerated response times


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