Let's Connect

Please email help@certain.com (for support) or billing@certain.com (for billing).

Note: Certain Arrive / Check-In features are only sold as part of our end-to-end Event Management product (Certain Platform).

For all other requests, please provide:

Departments

Thank you for working with Certain! Please scroll down to see how you can reach our support team, accounting or billing teams, or other staff members. We look forward to working with you.

Support

Please submit a request using the Support / Help pages of Certain’s various products:

Platform-support.certain.com
Touchpoint-support.certain.com

Or contact us via our general support email at help@certain.com.

Accounting & Billing



Please email billing@certain.com.

Locations

Headquarters

San Fransisco

Certain, Inc.

75 Hawthorne Street, Suite 550
San Francisco, CA 94105

1.888.CERTAIN

North Carolina

Chapel Hill

Certain, Inc.

1516 E Franklin St, Suite 100
Chapel Hill, NC 27514

1.888.CERTAIN

Get Started with Certain Now