Let's Connect
Please email help@certain.com (for support) or billing@certain.com (for billing).
Note: Certain Arrive / Check-In features are only sold as part of our end-to-end Event Management product (Certain Platform).
For all other requests, please provide:
Departments
Thank you for working with Certain! Please scroll down to see how you can reach our support team, accounting or billing teams, or other staff members. We look forward to working with you.
Support
Please submit a request using the Support / Help pages of Certain’s various products:
Platform-support.certain.com
Touchpoint-support.certain.com
Or contact us via our general support email at help@certain.com.
Locations
Headquarters
San Fransisco
Certain, Inc.
75 Hawthorne Street, Suite 550
San Francisco, CA 94105
1.888.CERTAIN
North Carolina
Chapel Hill
Certain, Inc.
1516 E Franklin St, Suite 100
Chapel Hill, NC 27514
1.888.CERTAIN